I’m so unhappy with the United States Postal Service that I feel the need to vent. Generally, I’ve never had problems with the delivery service before, at least none that I’m aware of. But in the last three months they’ve lost three packages mailed to me. All three were mailed priority – one from the eastern side of the country and two from the western side. To me, that means it’s not a problem with those post offices, but with one closer to me. Surprisingly, all three packages contained the same thing – books. There are some things that can be lost, but my books aren’t one of them!
When I contacted the post office after the second incident, I received very little information. However, the lady I spoke with told me that my local office was under investigation for high losses. When I realized the third package was lost, I was floored. I couldn’t imagine the utter incompetence that would allow them to lose three packages within such a short period of time. I just can’t fathom how much mail is out there that’s misplaced or stolen, if I’ve personally lost three recently.
When I contacted the Office of Consumer Affairs in Atlanta, I again got very little information. She took my information and told me that it would be unlikely that I would hear anything. The more I thought about it the angrier I became. After doing some online research at the U.S. Post Office, I realized that I was supposed to be given a claim number and other information should have been taken. Needless to say, I called back. I ended up waiting for one hour and twenty-nine minutes on hold before I actually got to talk to a real life human being who basically said they couldn’t help me. So after one complaint filed over the phone and two filed online (one for the incredibly long wait period), I still have no answers and don’t feel like anything is being done.
If I could completely avoid the postal service, I would, but unfortunately I can’t, despite online bill paying and other options. You pay a rate to have something delivered. Then, you pay more to have it shipped faster. In addition to that, you have to pay even more to have it shipped more securely. After all that, there’s no guarantee that you’ll even get the package and there’s very little recourse in the event something is lost. How is this good business?